Introduction
Welcome to Folkestone Services. We respect your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information when you visit our website.
Who we are
Folkestone Services is located at:
Folkestone Services
Junction 11
M20
Hythe
Kent
CT21 4BL
If you have any questions about this privacy policy or how we handle your data, please contact us via our contact form.
What data we collect
We collect the following types of data:
- Contact details: When you submit our contact form, we collect your name, phone number, and message
- Website analytics: We use Microsoft Clarity and Independent Analytics to gather anonymised data on how visitors interact with our site
- Reviews and feedback: If you leave a review via the Google Business review link, Google’s own privacy policy applies
- Cookies and tracking technologies: We use cookies to enhance your browsing experience and gather analytical data
- Future email subscriptions: If we introduce an email subscription form, we will collect your email address with your consent.
How we use your data
We use the data collected to:
- Respond to your enquiries submitted through our contact form
- Monitor website traffic and user behaviour to improve our services
- Enable users to leave reviews via third-party services such as Google Business
- Send marketing emails to those who opt-in to receive them.
Legal basis for processing your data
Under UK GDPR, we rely on the following legal bases for processing your personal data:
- Consent: When you submit a contact form or subscribe to future marketing emails.
- Legitimate interest: To improve our website experience through analytics tracking.
How we store and protect your data
We take appropriate security measures to protect your personal data against unauthorised access, alteration, or loss. We do not sell, trade, or rent your personal information to third parties.
Third-party services
We use third-party services such as:
- Google Business Reviews – If you choose to leave a review, Google’s privacy policy applies.
- Microsoft Clarity & Independent Analytics – These services help us analyse visitor behaviour without storing personally identifiable data.
Your data rights
Under UK data protection law, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (where applicable)
- Object to or restrict processing in certain circumstances
- Withdraw consent at any time if processing is based on consent.
To exercise any of these rights, please contact us.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us
If you have any questions about this policy or how your data is handled, please get in touch via our contact form.
